Monthly Zoom Meeting - Sharing Best Practise - What sets a good TM apart from others?

Every first Wednesday of the month  at 21.00 CET (20.00 UK) will we get together and in an informal way discuss various job related topics. Janine Strolz-McGregor will lead the discussions.

What set a good TM apart from others?

We all do what we like most - to lead groups! We all have heard guests say "he/she was a really great guide". And we have all encountered good or less good colleagues, both Tour Managers and Local Guides. What is it that makes the difference?